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  • Baguio,Philippines


Intercontinental Hotels Group

March 2015 to Present – Reservation Sales Specialist

• Taking in calls from people around the world to help them book a hotel room from the hotels under the IHG chain of hotels.
• Providing information about the hotel amenities as well.
• Able to offer packages that guests want for them to save some money.

West Contact Services Inc

March 2013 – December 2014 –Level 2 Technical Support Representative

• Taking in calls from Comcast subscribers from 3 states
• Assisting customers in troubleshooting to their high speed internet and VOIP problems
• Able to offer additional services or offering bundle promotions.


March 2012 – February 2013 – Technical Support Representative

 Taking calls form AT&T members around the United States.
 Assisting customers in troubleshooting issues on their digital tv, high-speed internet and voice over internet protocol services.
 Able to give more information on the account if members have additional questions regarding their billing statement.


April 2009 – February 2012 – Customer Service Representative

• Processing customer request in Siebel system.
• Creating customer profile for fixline, cable tv and internet services.
• Cross trained on other established processes to provide workload assistance to peers if/when required.
• Work special projects or other duties assigned. Being the point of contact (POC) of the team if my team leader is unavailable. To deliver updates regarding on the process to my team mates


April 2007 – September 2008 – Customer Service Representative
• Booking an airline ticket for Hawaiian Airlines through phone.
• Informing passengers on all guidelines so that there will be no hustle in boarding the plane
• Reminding passengers on their flight date and minimum weight allowance for their baggage.
• Work special projects or o

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