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I have been working in the call center industry for 5 years now and have been in a position mostly for sales. I am currently working for a UK online-based real estate company mainly for customer service handling chat and email. I also do various admin tasks for the company and work closely with the CEO. I use Zopim, Pipedrive for CRM, Microsoft Excel, Word and Publisher, Google Mail and Docs, and XLite and other customer service software and programs. My previous work experiences have been working for a marketing company and selling garments to the greater population of fashion conscious people in the US, using Zendesk, Shopify, Zopim and Trello. I also worked for a leading cable company in the US for inbound sales and back office order entry and processing, a popular and top-rated phone system provider (VoIP) for small and medium-sized businesses in the US as well as an Account Manager and Sales Representative using Salesforce, LiveSupport Chat, Microsoft Outlook for email handling and have basic knowledge troubleshooting Polycom and Cisco internet phones. I have also worked under the fields of real estate and worked for an Ayala company named AvidaLand here in Manila, Philippines which ranks as one of the major real estate moguls in the country. I also tried the marketing field working for a software development company that offers POS solutions to customers that are mostly from the state of California and did blog postings via Wordpress, make KB's, demo-videos and voice-overs, send out email marketing blasts to customers using MailChimp and many more. I also tried my hand at english tutoring and home schooling Japanese and Korean people. Basically, my skill set covers phone and chat support whether sales or regular customer service, back office work (data entry and order processing), other administrative tasks and creative and technical writing.